They said they were not able to reach us by phone, however supplying a phone number was a mandatory field on the online application. Rather than wait until we checked in, they cancelled our reservation and instead of honouring the rate we had booked seven months earlier, even though a room was still available, they charged us a significantly higher room rate. Since our initial booking, our credit card had been compromised and had been replaced. An email was sent while we were driving on the day of our arrival which we didn’t see while on the road. Barcelo Bavaro Palace All Inclusive ResortĪrrived at Treasure Bay Resort and Marina at approximately 5:30 pm to learn our reservation which had been booked 7 months prior had been cancelled that day.